I melted the lens on my flashlight when I stuck it down a chimney to see if the fire was worse than it looked.
After that, I started looking around the Maglite website trying to figure out what to do. I registered my flashlight with their warranty program and filled out a customer service form (because at that time I couldn't find what I wanted) stating that I needed a new lens.
After submitting the form, I found the part number needed. I plan on ordering ten of those things because a) they'd be good to have on hand for the next time I melt my lens, and b) shipping is $12, the part is $1 -- might as well make it worthwhile.
I received an e-mail today:
Dear Ref:
Thank you for your interest in Maglite products. While incidental
parts, such as a lens, are not covered under our limited lifetime
warranty, we are happy to send you a replacement at no charge as a
courtesy to the address you provided.
Please allow approximately two weeks for delivery. Future parts
purchases may be made at the following mail order sources:
That's a pleasant surprise.
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3 comments:
They must know that you are the light of the world and desire that you continue to shine without bubbling things up.
In the future I shall always refer to you as "Flashy Rev." thus proving that you are Eveready to place your lamp in a window or even a smoldering chimney.
P.S. How did it go back east?
Better than "Rev. Flasher."
How does your wife stand it??
As far as how it went back east . . . it was typical. We did our thing and then hope that something takes off.
I never know, and all I hope is that we do more good than harm.
Wow. Apparently there is still some actual customer service out there somewhere. How refreshing!
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