Monday, December 24, 2012

Another update? Seriously?

Thursday flight -- cancelled.
Sunday flight -- kids bumped, luggage on

Sunday:  Kids given food voucher by United for use in KC airport, a travel voucher for a future flight on United, and a hotel room.

Sunday night:  Mrs. Ref on hold for 1-1/2 hours waiting to talk about The Kid's baggage.  Finally got through to a rep who said, "Sorry, our policy is to not reroute baggage until the traveler completes their flight."

Mrs. Ref:  But it was YOUR error that allowed the bags and the traveler to be separated.

Rep:  Sorry, our policy is to not reroute baggage until the traveler complete their flight.

Monday:  I called Alaska Airlines because the kids would not be on their flight from PDX to MFR; and if you have a round-trip ticket and miss the first part, the whole ticket gets cancelled.

Alaska:  This is Kathy, how can I help you?
Me:  United screwed us, and now the kids won't be on the flight from PDX.
Kathy:  Please hold.
-- awful hold music for ten minutes --
Kathy:  Okay, they've been cancelled from PDX to MFR.  We will credit you the value of the first half of the flight that can be used by anyone within a 12-month period.  And they are still confirmed from MFR to PDX on 1/12.  Is there anything else we can do for you?

Alaska Airlines is awesome.  Well, except for their hold music.


First time comments will be moderated.