Monday, December 24, 2012

A United Christmas

A few months ago, we ran across this song:

We thought it was really funny and didn't think too much about it.

Until now.

Because apparently not only does United break guitars but they lose children and baggage.

Well, okay . . . to be fair, The Kid really isn't LOST.  And, to be strictly legal, she's not a child.  And, technically, her baggage isn't lost either.

The Kid's flight home, via United, was cancelled due to weather.  United re-booked her on a flight home three days later.  She was due to arrive Sunday evening around 5 p.m.

Everybody at church has been following the saga, so they were all excited, as were we, to learn that she was now probably bound for home.

After the 10:30 service I checked my phone.  Message from The Kid:  United overbooked -- we've been bumped.

Her bags, however, made the flight.

After much wailing and gnashing of teeth, United did finally agree to put her on a flight into the airport only 30 minutes from home.  They also gave her a $30 food voucher (only good in the KC airport) and a voucher for a future  flight.

Mrs. Ref was on the phone for close to two hours: First, waiting for an agent ("An agent will be with you shortly."  Uh huh . . . . And Jesus is coming soon); and then spending about five minutes with a (non) helpful employee who said it was their policy not to reroute baggage until the person had reached their final destination.

So, United doesn't only break guitars, they screw all sorts of things up.

Please, God, let my budget allow us to fly with someone else next time.


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